Shipping and delivery

Shipping, Delivery & Order Fulfillment Policy

Effective Date: 13 July 2026
Last Updated: 13 July 2026

1. Overview

This Shipping, Delivery & Order Fulfillment Policy ("Policy") governs the shipment, delivery, and logistics of orders placed with Aadita, a brand owned and operated by Digital Trendz Private Limited ("Company", "we", "us", or "our").

This Policy applies to both retail (B2C) and wholesale (B2B) orders placed through our official website, www.aaditafashion.com, or any other authorized sales channel.

We currently ship only within India.

2. Shipping Partners

We use one or more third-party logistics partners and courier service providers for order fulfillment across India.

The Company reserves the right to select, change, or replace any courier or logistics partner at its sole discretion without prior notice.

Customers cannot choose or request a specific courier partner.

3. Shipping Charges – Retail (B2C)

Order Value Shipping Charge
₹0 – ₹399 ₹45
₹400 and above Free

Cash on Delivery (COD)

Cash on Delivery (COD) is available only for eligible retail (B2C) orders up to ₹3,000.

  • COD Handling Fee: ₹49 per order (non-refundable).

  • The Company reserves the right to enable, disable, or restrict COD for any order, customer, location, or other operational reason at its sole discretion.

Partial COD

For selected orders, the Company may offer Partial COD, requiring a non-refundable advance payment of ₹99 at the time of order confirmation. The remaining order amount shall be payable upon delivery.

Eligibility for Partial COD shall be determined solely by the Company based on internal verification and operational requirements. The Company reserves the right to approve, decline, or modify the payment option available for any order.

Important: The ₹49 COD handling fee and the ₹99 Partial COD advance payment are non-refundable, including in cases of order cancellation, delivery refusal, failed delivery, Return to Origin (RTO), or any customer-related reason. These charges cover payment processing, verification, and logistics handling costs and are not refundable under any circumstances.

4. Shipping Charges – Wholesale (B2B)

Shipping charges for wholesale orders are calculated based on the total chargeable weight of the shipment.

Chargeable Weight Shipping Charge
0g – 499g ₹99
500g – 999g ₹159
1000g – 1499g ₹219
1500g – 1999g ₹259
2000g – 2499g ₹299
2500g – 2999g ₹339
3000g – 3499g ₹379
3500g and above ₹419

Important Conditions

  • Cash on Delivery (COD) is not available for wholesale orders.

  • All wholesale orders must be prepaid before dispatch.

5. Order Processing & Dispatch

  • Orders are generally processed and dispatched within 1–2 business days after successful order confirmation and payment verification (where applicable).

  • Dispatch timelines are subject to product availability and operational conditions.

  • During festivals, sale events, adverse weather, or unforeseen circumstances, processing and dispatch may take longer. Customers will be informed where reasonably possible.

6. Delivery Timelines

Estimated delivery timelines after dispatch are:

  • Metro Cities: 2–4 business days

  • Non-Metro Cities: 4–7 business days

Delivery timelines are estimates only and are not guaranteed.

Delivery may be delayed due to:

  • Courier partner delays

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Remote or inaccessible locations

  • Public holidays

  • Other events beyond the Company's reasonable control

7. Order Tracking

Once your order has been dispatched, you will receive:

  • Tracking link

  • AWB (Airway Bill) number

Customers are encouraged to track their shipment using the details provided.

8. Delivery Conditions

Customers are responsible for ensuring that:

  • The shipping address and contact details provided are complete and accurate.

  • Someone is available to receive the shipment at the delivery address.

Once an order has been dispatched, the shipping address cannot be modified.

Customers are advised to inspect the package before accepting delivery. If the package appears damaged, tampered with, or opened, please notify the courier representative immediately and contact us without delay.

9. Failed Delivery / Return to Origin (RTO)

Orders may be returned to us due to reasons including but not limited to:

  • Incorrect or incomplete shipping address

  • Customer unavailable during delivery attempts

  • Delivery refusal

  • Failure to accept COD orders

  • Any other customer-related reason

In such cases, the Company reserves the right to:

  • Cancel the order.

  • Deduct applicable shipping, logistics, handling, and other operational charges.

  • Disable or restrict COD for future orders.

  • Require prepaid payment for future orders.

Re-dispatch will be processed only after:

  • Confirmation from the customer.

  • Full prepaid payment.

  • Payment of additional shipping charges, if applicable.

Shipping charges, COD handling fees, Partial COD advance payments, and other logistics charges are non-refundable in cases where an order is returned due to customer-related reasons.

10. Liability & Delivery Delays

While we strive to ensure timely delivery, the Company shall not be liable for delays caused by courier partners, logistics providers, government authorities, weather conditions, natural disasters, strikes, technical failures, or any event beyond the Company's reasonable control.

Risk of loss or damage passes to the customer upon successful delivery of the shipment to the delivery address provided at the time of placing the order.

11. COD Misuse & Fraud Prevention

To protect our customers and business operations, the Company reserves the right to:

  • Disable or restrict Cash on Delivery (COD) for any order or customer.

  • Offer Partial COD for selected orders.

  • Cancel multiple COD orders placed to bypass the ₹3,000 COD limit.

  • Cancel or reject any order suspected of misuse, fraudulent activity, or operational concerns.

Repeated order refusals, excessive cancellations, or repeated Return to Origin (RTO) shipments may result in:

  • Permanent removal of the COD payment option.

  • Mandatory prepaid orders for future purchases.

  • Cancellation of pending orders.

  • Temporary or permanent restriction of customer accounts.

All decisions made by the Company regarding payment options, order acceptance, cancellations, and fraud prevention shall be final.

12. International Shipping

We currently do not offer international shipping.

Orders placed with international delivery addresses may be cancelled. Any eligible refund shall be processed in accordance with our Refund Policy.

13. Changes to This Policy

The Company reserves the right to amend, modify, or update this Policy at any time without prior notice.

The latest version published on our website shall supersede all previous versions.

14. Contact Information

Digital Trendz Private Limited
Brand: Aadita

Email: care@aaditafashion.com

Phone / WhatsApp: +91 78020 49647

Address:
Plot #19, Jadiyawadi Compound,
Beside SAR Corporate Center,
Udhana Main Road,
Surat – 395002, Gujarat, India.